Frequently Asked Questions
Everything you need to know about your home comfort solutions.
What is the standard shipping time for large HVAC units?
Most large units are shipped via specialized freight carriers and typically arrive within 5-7 business days. You will receive a tracking number and a delivery appointment call once the shipment reaches your local terminal.
Do your products come with a manufacturer warranty?
Yes, all products sold on CLIMAMARKET are brand new and include full manufacturer warranties. Please ensure your system is installed by a licensed professional to maintain warranty eligibility.
What is your return policy for home appliances?
We offer a 30-day return policy for items in their original, unopened packaging. Please note that installed units are not eligible for return unless a manufacturing defect is confirmed by a certified technician.
Do you offer professional installation services?
While CLIMAMARKET provides the equipment, we do not perform installations directly. We recommend hiring a local, NATE-certified HVAC professional to ensure your system is set up safely and efficiently.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and offer flexible financing options through Affirm for qualified buyers.
How do I know which air conditioner size is right for my home?
Sizing depends on your square footage, ceiling height, and local climate. We recommend using our online BTU calculator or consulting with an HVAC expert to perform a Manual J load calculation before purchasing.